Introduction
Welcome to the new Elvira
internet ticketing client of MÁV-group. The service has been designed in such a way that it
can also be used smoothly with a screen reader. The service has been designed
with several orientation points for screen readers, such as headings, regions
and grouped items. For our visually impaired passengers, alternative texts have
been provided in all places where the icons do not have visible captions. These
can be displayed by pointing to the icon or, if using a touch screen, by long
pressing on the icon.
Recommended software
We recommend the Chrome browser for the
smooth operation of the site on all platforms. On Windows we recommend Jaws or
NVDA screen reader, while on Apple the Voiceover shall be used.
Site
layout
The user interface of the new Elvira can be divided
into four main parts:
- header
- navigation bar
- actual content
- footer
In the header – among others – there is
a button opening the list of the novelties and
a jump link navigating to the actual page content. The
search engine used for purchasing tickets and timetables is
located in the content part, and here you can also register and log in
to the site with your user account. The
page was designed in such a way that the above-mentioned main parts are placed
in so-called regions. Regions
carry information for screen readers and mark boundaries of certain areas of
the page. You can move between them with a command key depending on the screen
reader you are using. If you navigate to the top of the page and then use the
jump to next region command, you will hear the following region names:
- novelties region
- navigation region
- main region
- footer region
Detailed description of the main parts
Header
The list of the novelties can
be found among others in the header. By pressing the ‘New features’ button,
a so -called modal dialog
box opens, which contains information about the new Elvira's features.
A modal dialog box is a pop-up component that opens on the page, which works
similarly to standard dialog boxes in Windows, i.e. the focus of the screen
reader does not go to the window behind it while the panel is present.
Navigation bar
In this area, you can access other
(external) pages of the MÁV-group, as well as the home page, using links and
here you can access the language selector and the phone number of Mávdirekt as
well.
Main region
The role of the main region is to present
the actual content. In this area you will first find the various controls of
the search engine. It starts with three tabs: ‘Ticket purchase’, ‘Hungary Pass’
and ‘Schedules’. By default, the ticket purchase tab is active, of which screen
readers also notify the user, when the focus is on the tabs area.
Ticket purchase
As soon as you have activated the ‘Ticket
purchase’ tab, please fill in the ‘From?’ field, where the departure
city/station name must be entered (e.g.: Budapest-Déli).
After that, please choose between simple (default) and advanced search methods.
Simple search
By activating the
ticket purchase’ tab, the following fields become visible in the main region:
- ‘Means of transport’
- ‘From?’ – departure
city or station
- ‘To?’ – destination
city or station
- ‘Help’
- ‘Detailed search’
The ‘Means of transport’ button takes you
to a modal dialog where you can disable or enable vehicles in the search. If,
for example, you would like to exclude the bus or train from the results and
possible transfers, use the appropriate check box on the mentioned panel, then
press the ‘Accept’ button. Notice: In order to see the enabled means of
transport options, it is enough to focus on the mentioned button as it contains
this information for screen readers as well.
The ‘From?’, ’To?’, and time fields have
an auto-complete function. If you start typing e.g. ‘Bu’, a pop-up list will
show all the stations that start with these letters.
Some settlements have alternative or
abbreviated names. For example, using the search term ‘’Bp’ will result
‘Budapest*’ in the list. It is important that a station or settlement can only
be selected from the pop-up list, otherwise the entered characters will be
deleted by the system. When you select an item, confirm it on pc with the enter
button, on mobile with tapping the item to be selected.
Attention! If you enter a settlement name in the ‘From?’ field,
the search controls will be expanded both when purchasing a ticket and when
activating the schedule tab: it will be possible to enter the departure/arrival
date and time, as well as to set passenger data and discounts. You can enter
the latter two in the next step of the purchase process; the detailed
description is in the following point. Once you have set the departure town
and/or station, proceed in the same way in the ‘To?’ field with your destination.
After that, you can use a check box to specify if you would also like to buy a
ticket for a return-trip.
Attention! If you check the ‘Also for return journey’ check box,
the date and time of the return trip must also be entered. We will explain how
to do this later. After the mentioned checkbox, you will find a group of radio
buttons where you can decide if the time specified in the ‘Time?’ field applies
to arrival or departure time.
Navigating further after the radio button
group, you will find a button to enter the date of the trip, which is indicated
by the ‘Date?’ label. Activating the mentioned button opens an accessible
calendar grid where you can select the day and month. Once you have selected
the appropriate date, close the calendar with the ‘Accept’ button.
If the date is not changed, the system
applies the current date. If you would not like to use the calendar picker,
there are 2 buttons around the aforementioned ‘Date?’ field: ‘Previous day’ and
‘Next day’, which you can use to move more comfortably between days. After
entering the date, enter the time of the search in the ‘Time?’ field, which is
a so-called combined input field: i.e. you can enter the time not only by
typing, but also by selecting a time in increments of 30 minutes. This field
works similarly to the autocomplete edit fields mentioned above. If you do not
make changes here either, the system applies the current time.
Notice: If you change the date of travel
by the mentioned buttons, 0:00 will be used as time for searching.
If you have previously activated the ‘Also
for return journey’ check box, please set the date and time of the return trip
as the next step as described before. The controls for this are located
directly after the fields related to the outbound journey. When you
activate the ‘Also for return journey’ switch, the page is expanded with two
new fields, which are the same as the controls for entering the date and time
used for the outbound journey.
Finally, you will find a checkbox named “I
only need seat reservation and a referring help button for this feature. Select
this option if you already have a ticket, a Hungary pass or other travel
entitlement and only need a seat reservation for a train. When searching, set
the type of surcharge in the filter criteria. If you would like to travel with
an InterCity train, select the 'With seat reservation' option. You can also
book your 1+ Premium seat here. If you have a County Pass or a County24 daily ticket,
please do not select this option, because it is not valid for trains with
obligatory surcharge, therefore you have to purchase not just the seat
reservation but also a ticket.
In the next step we will provide
information on passenger data as described in the following point.
Passenger data
Navigate to the ‘Passengers and discounts’
button and activate it. In the modal dialog box that appears, set the number of
passengers you would like to buy tickets for, together with the discounts the
passenger is eligible for. The system uses the ‘Adult (26-65 years)’ passenger
without any discount as default passenger. If you have previously recorded
passenger data, you will find them under the heading ’Passengers’ at the top of
the panel. You can add additional
passengers with the ‘+Passenger’ button at the bottom of the panel, when
necessary. After activating the button, you can select the appropriate type of
passenger in a modal dialog box, which you can confirm with enter. After
approval, the added passenger will appear in the list of saved passengers.
Please note that the newly added passenger is always at the top of the list, so
‘1st Passenger’ will mean the most recently added passenger.
As the next step, search for the
appropriate passenger in the list, then enter their date of birth using the
‘Birthday of’ – n-th passenger button, where ‘n’ is
the serial number of the passenger in the list. E.g. if you have added two
passengers, the text of the buttons will be ‘Birthday of 1st passenger’ and
‘Birthday of 2nd passenger’ respectively. After pressing the aforementioned
button, a modal dialog will appear again where you can enter your date
of birth in an input field in the format indicated there.
Note: this input field automatically
separates the inputted data with a ‘/’ character so
you don’t need to type it when entering a date inside.
If you do not wish to enter the date
manually, a calendar described in the previous point is also available. The
button for opening the calendar is located after the date of birth input field.
Please note that it is not possible to set
a discount without entering the date of birth, as many of our discounts are
age-related.
Setting discounts
If you would like to purchase a discounted
ticket, find the passenger in the mentioned list, for whom you would like to
apply the discount, then activate the relevant ‘Discount settings for n-th passenger’ button, after which a modal dialog box will
appear again, which is introduced by a heading. The heading text is according
to the set trip: ‘Discounts for domestic travels’ is active for domestic travel
and ‘Discounts for international travels’ is active for international travel.
If you have a membership card issued by
the Hungarian National Association of the Blind and Visually Impaired
(MVGYOSZ), you and one accompanying passenger are entitled to travel at free of
charge on services where seat reservation is not required. To apply this
discount, you must choose the item named “Persons with disabilities (free of
charge).” To do this, first type the word ‘disabi’ in
the search field of the panel, and then, depending on the screen reader, exit
the forms mode with the appropriate command.
This search field gives results during typing, so no further action is required. When
you have finished typing the correct term, the page will inform you of how many
results have been found for your search. These results are displayed after the
mentioned search field. Navigating between them, you will first find a text,
then two buttons. With one button you can save the discount to your favourites,
while with the second you can select it.
So based on the above
mentioned instructions, activate the ‘Add’ button referring to “Persons
with disabilities (free of charge) discount.
If you wish to select more eligibilities,
proceed as described above.
To activate the added
eligibilities, press ‘OK’ at the bottom of the window.
After pressing the ‘OK’ button, you will
return to the passenger panel. At the bottom of this, you have the option of adding more passengers, and also
bicycles or dogs. Passengers added here will be added to the already described
list.
Please note that for certain age groups
(e.g. ‘0-3 years’ or ‘Above 65 years’) the system automatically offers a selectable
discount. E.g. if you select ‘0-3 years’ age group,
the system will automatically offer the ‘Toddler - traveling on lap’ discount,
which will be automatically set after checking the
checkbox under the passenger. For easier selection later, you can name the set
passengers (e.g.: ‘myself’, ‘my companion’,
‘child’, etc.) and save them as a logged-in user. When you have entered all
passenger data, click the ‘Accept’ button to close the passenger panel and return to the main page.
Navigating further here, you will find the
‘Seat reservation only’ checkbox.Choose this option
if you already have a ticket, pass or other travel rights and only need a seat reservation. If
you want to travel on 1st class, but you already have a ticket for 2nd class, you can also get the ticket for the
difference in carriage class here. Then, by
pressing the ‘Search’ button, you will get to the list of offers.
Entering voucher for a selected passenger
If you have a coupon code for your trip,
find the passenger for which you want to validate the voucher in the passenger
list mentioned above and activate the "Enter voucher" button for
them. After pressing the button, the focus is placed in the input field for
entering the outbound voucher for that passenger. Enter the code here. Note:
This field automatically splits the inputted data into multiple parts so you don’t need to use spaces during typing.
After pressing the ‘OK’ button, you will return to the passenger panel.
Detailed search
If you would like to enter additional conditions for
the search, activate the ‘Detailed search’ view link after activating the
‘Ticket purchase’ tab. You can find the available filter options under the
heading ‘Filters’. Here you have the option, for example, to filter for
train(s) on which bicycles can be transported, or on which first-class carriage
is available. If you would like to travel on first class, please check the
‘First class’ option.
The passenger data that can be entered is
also expanded on this page, for example, it is possible to enter a full name
and a voucher. The interface for this is similar to the ‘Passenger data’
subpage described earlier.
If you find the entered data all right,
press the ‘Search’ button.
Results page a.k.a. ‘The palette’
The results of your search will appear on
the results page a.k.a. the palette. Here, a heading introduces the list of
offers received based on the specified search conditions and filters. After
that, you can review each offer package in a definition list, then select one
with the appropriate button or view its details. Some offer packages have
several options to choose from. To view the offers you can choose from, first
open the details of the given offer by the button ‘Details of the n-th option’, where ‘n’ is the serial number of the offer
package in the list. Then activate the ‘Offers referring to the n-th option’ button. You can then select the appropriate
offer.
You can also filter the results on the
palette. To do this, activate the ‘Refine’ button, then choose from the options
that appear. For example, you have the option to filter for a train with a
first-class carriage, or only for a train that can transport bicycles.
The results page is supplemented with an additional
list called ‘Ticket purchase progress’. Here you can track where you are in the
ticket purchase process and what is still left to successfully purchase a
ticket.
If you have entered all the data for your
trip (departure and destination, passenger details, travel date), the services
and offers will appear on the search results page. If there are several offers
available for the service you prefer, and the first option is more favourable
for you, select it by activating the ‘n-th offer,
having x. class and price y’ button, where x denotes the carriage class and y
is for the relevant price.
Login, registration
After selecting the appropriate offer, you will be taken
to the "Login" page. Log in with your user account here, if you do
not have one yet,.here you have the option to
register your own account by using your e-mail address, but you can also use
one of your social accounts, which can be Google, Facebook or Apple.
If you want to log in with a social account, please
select either the "Continue with Google account", the
"Continue with Facebook account" or the "Continue with Apple
account" button and follow the on-screen instructions.
If you later decide to unlink a social account, you can
do so by selecting "Profile" in the "My profile" menu at
the "Social accounts" section.
Tip: It's worth logging in before search so that your
previously saved passenger information is loaded.
If you do not want to create an account, you can also make purchases as a
guest, but your e-mail address will still be required. To purchase as a guest,
navigate to the " You may continue without signing in." heading, then fill in the appropriate fields and
press the "Continue as a guest" button.
If you want to register an account with an email address,
please select the "Register" link and follow the instructions to
create your account
We recommend that you either use one of your social
accounts or sign up with your e-mail address because registration has many
advantages over guest shopping.
Completing passenger(s)’ data
In the next step, you will come across a
passenger panel similar to the one mentioned earlier. Here, if you have not
done so before, you have the option to name the selected passengers (e.g.
‘myself, ‘my companion’, ‘child’, etc.) and to enter any missing age
information for easier selection later. You can also use a name or a nickname
for naming the passenger type. This is where the tickets must be personalised,
i.e. the exact and full name and date of birth (as appearing in the identity
document) of the person traveling with the ticket must be entered to the
appropriate fields. If you have entered the names of individual passengers, you
can make your later purchases easier by checking the ‘Save passenger and
discounts to profile’ checkbox at the bottom of the window.
Note: you can also enter vouchers for
passengers by pressing the referring ‘Enter voucher’ buttons both for outbound
and inbound journey.
When you have finished entering the
passengers’ data, activate the ‘Next’ button. If a seat reservation is not required for the selected
train, you will be taken to the ‘Cart’ page.
Seat reservation
If you have selected a train that requires
a seat reservation, you will be taken to the seat reservation method selection
screen on the next page.
- ‘Automatic seat reservation’,
- ‘Seating position request’,
- ‘Next
to previously bought ticket’,
- ‘Graphic
seat plan’.
Automatic seat reservation
Best available
seat will be reserved automatically. This option is active
by default.
Seating position request
With this option, you can determine the
location and other properties of the
seat (e.g.: compartment, next to the window,
etc.).
Next to a previously bought ticket
Here you have the opportunity to reserve a
seat next to your family member or friend who has already purchased their
ticket.
Graphic seat plan
In the case of graphic seat reservation,
you can select your seat on the layout of the selected carriage. Attention! Please note, that this
option cannot be used with a screen reader and only partially with a keyboard.
If you use such software or can only navigate with keyboard, please choose
another reservation method from those described above.
If for some reason you still have selected
the ‘Graphic seat plan’ option and then pressed the ‘Next’ button, you will be
able to choose another reservation option on the next screen.
After successful reservation, press the
‘Next’ button to go to the ‘Payment’ page.
Payment
On this page, before paying, you can once
again review the tickets to be purchased, in a list similar
to the previous ones. If necessary, you can change the contents of the
shopping cart at this point.
Enter your billing information under the cart summary. If you already have
previously saved invoicing data, you can select one with the selection buttons.
After that, similarly
to your saved invoicing data, choose a saved credit card or enter a new one by
pressing the “pay by another credit card” button.
When you choose to use another card, a
modal dialog gives you the option to specify whether you would like to save its
data for future use. After that, please accept the general and special terms
and conditions by ticking the box at the bottom of the page.
Press the “Pay” button which leads you to
the site of the Simple Pay system where you can complete your purchase.
After successful payment, you will be
returned to our page, where you can download both the electronic ticket and
invoice in PDF format. The purchased ticket is also sent by e-mail, and you can
also view and use it in the MÁV application, which is available for Android,
iOS and Huawei systems.
Note: If you use Adobe Reader to view PDF
files along with Jaws, you will need to change a setting inside Adobe Reader in
order to access the contents of the purchased tickets and invoice. Without it,
Jaws cannot read these documents due to the presence of digital signature.
To make the change, open the invoice or
ticket you want to view in Adobe Reader and choose „Preferences” from the File
menu. Here, in the category list, select "security enhanced", and
then navigate to the "turn on protected mode at startup" checkbox.
Turn off this option. After deactivating the checkbox, you will see a warning
saying that if you turn off protected mode, both protected view and "AppContainer"
will be turned off. You will need to restart the program in order to make
changes. Confirm the question by pressing the "yes" button, then
close the preferences panel with the "Ok" button, and finally restart
Adobe Reader.
Profile page
As with other portals, you can manage your
user account on the so-called profile page. To do this, log in and select the
‘Profile’ button. In the panel that opens, you can choose from the options
‘Profile’, ‘Previous purchases’ and ‘Log out’.
Refund
To
initiate a refund, activate the ‘My profile’ button after logging in. After
that, select ‘Previous purchases. On the page that appears, navigate to the
‘Previous purchases’ heading, then find the item you would like to refund. To
refund a ticket, click the ‘Details’ button for the appropriate item, then
select the "Refund" button, and follow the on-screen instructions.
Hungary Pass, County Pass purchase
In order to purchase a Hungary pass or
County pass, select the "Hungary Pass" tab on the main page and then
select the appropriate type of pass in the "Region" field. This field
is similar to the auto-complete input fields already described in the ticket
purchase search but has the opportunity to choose an option without typing into
it.
Once you have selected the right pass type
for you, pressing the "Next" button will take you to the pass offers
screen. This screen is similar to the ticket offers
screen, but only one passenger's details can be shown here, as the pass can
only be linked to one passenger. On this screen you can add or change your
passenger details if necessary.
When you have finished adding or modifying
passenger details, please select a pass offer that suits you.
Once you have selected a pass offer, the
system will suggest that you log in with your account, the same way as when you
purchase a ticket.
Next, please select an electronic
passholder. If you do not already have a saved electronic passholder, you can
add one by clicking on the "Plus electronic Passholder" button.
To add a new electronic passholder, follow
the instructions on the form that appears, then click on the "Save"
button to approve the new electronic passholder.
Next, select the saved electronic
passholder and activate the "Next" button again. After pressing the
button, you will be taken to the cart page where you can complete your purchase
the usual way.
Submitting a delay compensation claim
To submit a delay compensation claim,
please first click on the “Delay compensation” link in the navigation bar. On
the page that appears after the login page, enter the details of the paper
tickets affected by the delay: select the company issuing the ticket from the
ticket issuer drop-down list, enter the ticket number, the price on the ticket,
the date and time of issue of the ticket. Note: To help you find these details
on the ticket, there is also a pictorial illustration on the page.
If you are unable to read the
aforementioned data from the paper tickets due to lack of vision, you can
alternatively scan the barcodes of the tickets into the “MÁV+” application,
after which you can submit a delay compensation claim from the application.
If
you want to claim for more than one ticket, you can add new items to the list
by clicking on the “+ ticket” button on the page.
After entering the required data, you can
click on the Next button to go to the next screen where you will find your
personal details - as a logged in user. Here you will need to enter your name,
account number and address. And as a guest customer, you will also need to
enter your billing name in addition to the above details. At the bottom of the
page, you can review the details of the tickets you have entered in the
previous step before submitting the completed form to us. If you find
everything in order, you can submit your request by clicking on the “Claim
delay compensation” button.
Schedules
If you just would like to inform about
certain services or schedules (e.g. when a train goes from Budapest to Vienna),
use the ‘Schedule’ tab on the main page. To do this, navigate to the main
region, then use the ‘next tab’ command (depending on your screen reader) to
jump to the ‘Search interface tabs’ group. Activate the ‘Timetable’ tab here.
After that, you will find fields similar to the
journey search, but the list will be expanded with a ‘Service’ and an
auto-complete ‘Station’ field.
If you are searching for a service or
station, the ‘From?’ and ‘To?’ fields are not relevant and cannot be filled
out. Only one type of schedule search can be used at a time. To search again,
delete all the entered data so that all the fields that became unavailable
during the previous search will be active again.
Journey schedules (From-to-where timetable)
If you would like to get information on a
service traveling from one station to another, enter the departure and
destination stations, as well as the date and time, just like when buying a
ticket. After that, activate the ‘Search’ button. The result page that appears
is a palette similar to the one appearing during
ticket purchase, which can be viewed in a list. On the page that appears, you
can even start a ticket purchase for the selected service(s).
Service schedules (Timetable by number of
service)
If you look for information about a
specific train (or even bus), type the train number (or bus number) you are looking
for in the ‘Service’ field. After that, set the date and time and then activate
the ‘Search’ button. The service schedule data is displayed in a clear table.
Station schedules (Timetable by station)
If you would like to get information about
the departing and arriving services of a specific station, start typing the
name of the desired station in the ‘Station’ input field, choose it from the
appearing suggestions list, then activate the ‘Search’ button. The result is
displayed in a clear table.
Further assistance
If you encounter difficulties or get stuck
at any point, there are help buttons in all areas of the page to help you find
your way around. If you have any questions, feel free to contact the MÁV-group
Customer Service at the contact details provided on the ticket purchase page at
https://jegy.mav.hu, opens in new
tab.
We wish you a pleasant journey.